All returns/replacement request must be initiated within 30 days of receiving orders. All returns/requests are subject to approval.

To Initiate a Return/Replacement Request
Please send an e-mail to thenexusmount@gmail.com with your Order Number in the subject line of the email. If the item is opened/used, please include pictures for reference.

Unopened and Unused Items
Items that are unopened and unused will be refunded the full purchase amount, less all shipping, once we have received your returned product(s).

Opened and Used Items
Opened and used items will be evaluated based on the pictures provided and given a refund value. If you choose to return the products, you will be refunded the agreed upon value once we have received your returned products.

A warranty is NOT offered for any NEXUS products that incur damages from intended use.

The user assumes all responsibility of damages that may occur to NEXUS products and/or electronic devices even when using them as intended.

Replacement of electronic devices is NOT available.

The user understands that placing expensive electronic devices in a dangerous location could result in damages to the devices.

If damages occur to a NEXUS product and a replacement is needed contact us via email. In most cases we can offer a replacement of the broken NEXUS part at a discounted rate if you choose to have it replaced.

All domestic orders are shipped via USPS Ground Advantage. Shipping times vary depending on location but usually arrive in 2-5 days.

All international orders are shipped DHL eCommerce via USPS. Typically this is the cheapest and fastest method. Shipping times vary depending on location and customs clearance. Even so, most international orders usually arrive in 10-20 days.

Since Next Day shipping is expensive and most times doesn't arrive as advertised, we do not offer this option. However if the customer request this method we can accommodate. Cut off time to ship Next Day is 10am CST. If order is place after this time the package will ship out the following day.

International shipping is available through DHL eCommerce via USPS. Typical shipping timeframe is 10-20 day depending on customers location. Taxes and duties are included in the shipping cost paid at checkout. In the event additional taxes or duties are required the customer assumes the responsibility for paying the amount due.